Starbucks
- Partner Experience
- Internal Platforms
- Data & Analytics
- Leadership
Overview
Starbucks is a global coffeehouse company operating tens of thousands of stores worldwide. Inside the Data & Analytics organization, the work centers on internal platforms and tools that improve partner (employee) experience, operational decision-making, and store performance.
Work & impact
07
- 01Grew adoption of a suite of 19 internal applications from ~700 to over 12,000 monthly active users (17x growth).
- 02Led UX research and design for store-health pyramid dashboards that resulted in U.S. Patent No. 12,236,382 (“system and graphical interface for providing store-level diagnostics and remediation”).
- 03Delivered tools that directly support partner and operational experience, including the Coffeehouse Walk tool (used by district managers to assess customer and partner experience) and the Design Standards Tool (store right-sizing / equipment planning).
- 04Built a UX practice from the ground up inside the data organization (design, research, agile practices, design systems) where none previously existed.
- 05Partnered closely with product, engineering, and business stakeholders; managed distributed teams of UX/UI designers, researchers, and reporting/data visualization experts (employee + vendor mix) embedded in product squads.
- 06Led the migration of DevOps platforms to modernize delivery tooling and improve engineering productivity across the portfolio.
- 07Delivered the MVP of a Design Excellence Scorecard tool that benchmarks design excellence against standards, used at checkpoints in the standard Store Design process and for retrospective analysis of open stores.
Awards & recognition
02
Starbucks Bravo Award - Coffeehouse Walk
Issued by Starbucks · May 2025
A tool used by district managers during every coffeehouse visit to assess the customer and partner experience. Document their findings and align on immediate actions to be taken.
Starbucks Bravo Award - Design Standards Tool
Issued by Issued by Starbucks · Jan 2024
The Design Standards Tool (DST) is a store right-sizing tool that recommends how much equipment a store will need for the next five years.
Leadership
Led a team of 14. Established standards, accelerated delivery through rapid prototyping and design-system reuse, and improved feature adoption via iterative usability testing.
“Jason was such an amazing boss! He is supportive of his direct reports and always tries to make sure you have what you need to do your job. But he also lets you have all of the independence you want to get your job done. At Starbucks' data group, he started a UX program from scratch, which was extremely difficult given they did not have any of the building blocks (no design, no research, no product management, no agile, etc.). It was so hard to leave Starbucks as he really is one of the best bosses I have ever had. Any company or team would be happy to have him!”
Jessica Davies
Staff UX Researcher
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